PRIVACY POLICY

Nova Inspections and Improvements, LLC
www.aaanova.com
Last Updated: November 14, 2025

Nova Inspections and Improvements, LLC (“Nova,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit www.aaanova.com, schedule services, access inspection reports, or interact with us in any manner.

By using the Site or submitting information to us, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information you voluntarily provide to us, including:

1.1 Personal Information

  • Your name

  • Phone number

  • Email address

  • Property address

  • Billing information

  • Appointment details

  • Messages, emails, and communication records

1.2 Inspection & Service Information

  • Photos taken during inspections

  • Videos or thermal images (if applicable)

  • Notes, observations, and reports

  • Property condition information

  • Sample results (mold/air quality, WDO, etc.)

1.3 Website & Technical Data

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and usage data

1.4 Third-Party Information

We may receive information from:

  • Pest control companies (e.g., Bug Stop)

  • Laboratories

  • Real estate agents

  • Payment processors

  • Scheduling platforms

2. HOW WE USE YOUR INFORMATION

We use the information collected for:

  • Providing inspection or related services

  • Scheduling and confirming appointments

  • Delivering reports and findings

  • Customer service and communication

  • Billing and payment processing

  • Improving our services and website

  • Legal, regulatory, or compliance purposes

2.1 Photo & Media Usage

Nova may use property photos, thermal images, or videos taken during inspections for:

  • Report documentation

  • Training and quality assurance

  • Business operations and record-keeping

  • Marketing, educational, or social-media purposes without identifying the client or address

We never post personal client information, names, faces, or sensitive data.

You may opt out of marketing use by emailing us at:
amw@aaanova.com

However, photos remain part of the inspection record and cannot be deleted.

3. COPYRIGHT & MEDIA OWNERSHIP

All photos, videos, inspection data, thermal images, notes, and reports created by Nova are the exclusive intellectual property of Nova Inspections and Improvements, LLC.

Clients may use their report for personal real estate purposes, but:

  • Clients may not edit, modify, or misrepresent our reports

  • Clients may not claim ownership over any photos or media we produce

  • Nova retains all copyright ownership

Nova may watermark or store photos for legal purposes, training, risk management, or archiving.

4. INFORMATION SHARING

We do not sell or rent your personal information.

We may share limited information with:

4.1 Required Service Providers

  • Laboratories (air quality/mold)

  • Pest control companies (e.g., Bug Stop)

  • Payment processors (e.g., Square, Stripe)

  • Scheduling platforms (e.g., Spectora)

  • Cloud storage providers

These providers have their own privacy policies.

4.2 Real Estate Professionals

With your implied consent (by scheduling an inspection), we may share findings with:

  • Your real estate agent

  • The seller’s agent (if authorized)

  • The property seller (if necessary for access)

4.3 Legal & Safety Requirements

We may disclose information if required to:

  • Comply with a law, subpoena, or court order

  • Respond to the Arizona BTR or AZ ROC

  • Report a safety hazard requiring immediate attention

  • Protect our legal rights and defend against claims

5. MARKETING & SOCIAL MEDIA USE

By scheduling a service, you grant Nova a non-exclusive, royalty-free, perpetual license to use:

  • Non-identifiable property photos

  • General inspection findings

  • Cropped images of deficiencies

  • Media from your inspection

We will never publish:

  • Your name

  • Your address

  • Faces of people

  • Financial or personal information

If you prefer your property photos not be used for marketing:
Email: amw@aaanova.com
Subject: Photo Opt-Out Request

Opt-out applies only to future marketing use, not to historical records.

6. HOW WE PROTECT YOUR INFORMATION

We use administrative, technical, and physical safeguards to protect your data, including:

  • Encrypted storage (when available)

  • Secure online report portals

  • Limited employee access

  • Password-protected systems

However, no method of data transmission is 100% secure.
We cannot guarantee the absolute security of information.

7. DATA RETENTION & STORAGE

Inspection reports, photos, and related data are stored and maintained through Spectora, Nova’s third-party inspection software provider. Storage, retention, and availability of inspection data are subject to Spectora’s systems, policies, and platform limitations, which are outside of Nova’s control.

Spectora may retain inspection records indefinitely, according to its own data-management practices; however, Nova does not guarantee the duration, accessibility, or preservation of any reports, photos, videos, inspection agreements, or related data.

By using Nova’s services, you acknowledge and agree that:

  • Spectora, not Nova, is responsible for hosting, storing, and retaining inspection records;

  • Nova does not warrant or guarantee that inspection data will be stored for any particular length of time or remain accessible;

  • Inspection records may be modified, archived, limited, or deleted according to Spectora’s policies, system updates, or technical failures;

  • Nova is not liable for any loss, unavailability, deletion, corruption, or alteration of inspection data stored on Spectora’s platform.

Nova may maintain limited business records for regulatory, legal, or administrative purposes, but Nova does not guarantee any retention period and will not recreate lost inspection data.

Inspection records cannot be deleted upon request, as they form part of our risk-management and liability documentation; however, their long-term storage is ultimately governed by Spectora’s systems, not Nova.

We do not delete inspection records upon request, as they form part of our professional liability documentation.

8. COOKIES & TRACKING TECHNOLOGIES

Our Site may use:

  • Cookies

  • Analytics tools (e.g., Google Analytics)

  • Session tracking

  • IP monitoring

  • Re-targeting or advertising tools

These help us improve website performance and marketing.

You may disable cookies in your browser, but the Site may not function correctly.

9. YOUR RIGHTS & CHOICES

You have the right to:

  • Request correction of inaccurate personal information

  • Opt out of marketing or photography use

  • Request clarification on how your data is stored

  • Request a copy of your inspection report (fees may apply for additional copies)

We do not delete inspection records or images.

10. MINORS

Our Site and services are not intended for individuals under 18.
We do not knowingly collect data from children.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • Nova is not responsible for unauthorized access, hacking, data breaches, or third-party failures

  • Your use of the Site is at your own risk

  • Nova’s total liability arising from this Privacy Policy or Site use shall not exceed $100

Separate limits apply under our formal inspection agreements.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Policy at any time.
The “Last Updated” date will be revised accordingly.

Continued use of the Site after changes constitutes acceptance.

13. CONTACT US

For questions, opt-outs, or concerns:

Nova Inspections and Improvements, LLC

Website: www.aaanova.com
Email: amw@aaanova.com
Phone: 520-222-6435