PRIVACY POLICY
Nova Inspections and Improvements, LLC
Website: https://www.aaanova.com
Last Updated: November 14, 2025
Nova Inspections and Improvements, LLC (“Nova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, schedule services, receive inspection reports, or otherwise interact with us.
By accessing our website or using our services, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information you voluntarily provide and information generated through the course of providing inspection services.
1.1 Personal Information
Name
Phone number
Email address
Property address
Billing and payment information
Appointment details
Messages, emails, and communication records
1.2 Inspection & Service Information
Photos taken during inspections
Videos or thermal images (if applicable)
Notes, observations, and inspection reports
Property condition data
Laboratory or sampling results (mold, air quality, WDO, etc.)
1.3 Website & Technical Data
IP address
Browser type
Device information
Pages visited
Cookies and usage data
1.4 Third-Party Information
We may receive limited information from:
Pest control companies (e.g., Bug Stop)
Laboratories
Real estate professionals
Payment processors
Scheduling and reporting platforms (e.g., Spectora)
2. HOW WE USE YOUR INFORMATION
We use collected information for legitimate business purposes, including:
Providing inspection and related services
Scheduling, confirming, and managing appointments
Delivering inspection reports and findings
Customer service and communication
Billing and payment processing
Improving our services and website
Legal, regulatory, and compliance purposes
2.1 Photo & Media Usage
Photos, videos, and thermal images taken during inspections may be used for:
Report documentation
Training and quality assurance
Business operations and record-keeping
Marketing, educational, or social-media purposes without identifying the client or property address
We do not publish:
Client names
Property addresses
Faces of individuals
Financial or sensitive personal data
Clients may opt out of marketing use by emailing:
amw@aaanova.com
Photos and media remain part of the inspection record and cannot be deleted, as they are required for professional documentation and risk management.
3. COPYRIGHT & MEDIA OWNERSHIP
All inspection reports, photos, videos, thermal images, notes, and related data created by Nova Inspections and Improvements, LLC are the exclusive intellectual property of Nova.
Clients are granted a limited, non-transferable license to use inspection reports for personal real-estate-related purposes only.
Clients may not:
Edit, alter, or misrepresent inspection reports
Claim ownership of photos or media
Remove watermarks or attribution
Nova retains all copyrights and may archive, watermark, or store media for legal, training, risk-management, or administrative purposes.
4. INFORMATION SHARING
We do not sell or rent personal information.
We may share limited information under the following circumstances:
4.1 Required Service Providers
Laboratories (air quality, mold testing)
Pest control providers
Payment processors (e.g., Square, Stripe)
Scheduling and reporting platforms (e.g., Spectora)
Cloud storage providers
These providers operate under their own privacy policies.
4.2 Real Estate Professionals
With implied consent through scheduling an inspection, information may be shared with:
Buyer’s or seller’s real estate agents
Property sellers (when necessary for access)
4.3 Legal & Safety Requirements
Information may be disclosed if required to:
Comply with laws, subpoenas, or court orders
Respond to Arizona BTR or Arizona ROC inquiries
Address immediate safety hazards
Protect Nova’s legal rights or defend against claims
4.4 Third-Party Vendor Referrals & Affiliate Services
Nova Inspections and Improvements, LLC may offer optional access to third-party service providers through our inspection software platform or reporting tools. These services may include, but are not limited to, moving services, security systems, utility services, home maintenance providers, or other consumer service vendors.
Participation in any third-party service is entirely optional and is not required to obtain inspection services from Nova Inspections and Improvements, LLC.
If you choose to engage with a third-party provider, you may be redirected to that provider’s platform or website. Any information you provide to a third party is governed by that provider’s privacy policy and terms, not this Privacy Policy.
Nova may receive compensation, referral fees, or commissions from certain third-party vendors if a client elects to use their services. Such compensation does not influence inspection findings, conclusions, or pricing.
Nova does not control, endorse, guarantee, or assume liability for the quality, availability, pricing, or performance of third-party services and is not responsible for their acts or omissions.
5. MARKETING & SOCIAL MEDIA USE
By scheduling a service, you grant Nova a non-exclusive, royalty-free, perpetual license to use:
Non-identifiable property photos
General inspection findings
Cropped or anonymized images of deficiencies
We will never publish:
Client names
Addresses
Faces
Financial or personal identifiers
Clients may opt out of future marketing use by emailing:
amw@aaanova.com
Subject: Photo Opt-Out Request
Opt-out applies only to future marketing and does not affect historical records.
6. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect information, including:
Secure online portals
Password-protected systems
Limited access controls
However, no system is 100% secure, and we cannot guarantee absolute security.
7. DATA RETENTION & STORAGE
Inspection data is stored through Spectora, our third-party inspection software provider. Storage, retention, and availability are governed by Spectora’s systems and policies, which are outside of Nova’s control.
By using our services, you acknowledge:
Spectora is responsible for hosting and retaining inspection data
Nova does not guarantee retention length or accessibility
Records may be archived, modified, or deleted due to platform policies or technical issues
Nova is not liable for loss or unavailability of data stored by Spectora
Inspection records cannot be deleted upon request, as they are required for professional liability and risk management.
8. COOKIES & TRACKING TECHNOLOGIES
Our website may use:
Cookies
Analytics tools (e.g., Google Analytics)
Session tracking
Advertising or re-targeting technologies
You may disable cookies in your browser, but site functionality may be affected.
9. YOUR RIGHTS & CHOICES
You may:
Request correction of inaccurate personal information
Opt out of marketing or photo use
Request clarification regarding data handling
Request additional copies of inspection reports (fees may apply)
Inspection records and images are not deleted.
10. MINORS
Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.
11. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
Nova is not responsible for unauthorized access, data breaches, or third-party failures
Use of the website is at your own risk
Liability arising from this Privacy Policy shall not exceed $100
Separate limits apply under formal inspection agreements.
12. CHANGES TO THIS POLICY
Nova may update this Privacy Policy at any time. The “Last Updated” date will be revised accordingly. Continued use of the website constitutes acceptance of changes.
13. CONTACT INFORMATION
Nova Inspections and Improvements, LLC
Website: https://www.aaanova.com
Email: amw@aaanova.com
Phone: 520-222-6435