Privacy Policy

Nova Inspections and Improvements, LLC

Nova Inspections and Improvements, LLC (“Nova,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit our website, schedule services, receive inspection reports, or otherwise interact with us.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you voluntarily provide and information generated through the course of providing inspection services.

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Property address

  • Billing records and payment confirmation details (actual credit card processing data is handled securely by our third-party provider, Spectora)

  • Appointment details

  • Messages, emails, and communication records

1.2 Inspection & Service Information

  • Photos taken during inspections

  • Videos or thermal images (if applicable)

  • Notes, observations, and inspection reports

  • Property condition data

  • Laboratory or sampling results (mold, air quality, WDO, etc.)

1.3 Website & Technical Data

  • IP address, browser type, and device information

  • Pages visited, cookies, and usage data

1.4 Third-Party Information

We may receive limited information from pest control companies (e.g., Bug Stop), laboratories, real estate professionals, payment processors, and scheduling/reporting platforms (e.g., Spectora).

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

  • Providing inspection and related services

  • Scheduling, confirming, and managing appointments

  • Delivering inspection reports and findings

  • Customer service, communication, billing, and payment processing

  • Improving our services and website

  • Legal, regulatory, and compliance purposes

3. Copyright & Media Ownership

All inspection reports, photos, videos, thermal images, notes, and related data created by Nova Inspections and Improvements, LLC are the exclusive intellectual property of Nova.

Clients are granted a limited, non-transferable license to use inspection reports for personal real-estate-related purposes only. Clients may not edit, alter, or misrepresent inspection reports; claim ownership of photos or media; or remove watermarks or attribution. Nova retains all copyrights and may archive, watermark, or store media for legal, training, risk-management, or administrative purposes.

4. Information Sharing

We do not sell or rent personal information. We may share limited information under the following circumstances:

4.1 Required Service Providers

  • Laboratories & Specialty Inspectors: Third-party laboratories (for certified indoor air quality and mold testing analysis) and state-licensed pest control providers (for certified wood-destroying insect inspections).

  • Scheduling, Reporting, & Secure Payment Platforms: We utilize Spectora to manage our scheduling, digital reports, and contract agreements. Nova does not directly collect, process, or store credit card numbers on our own servers. All financial transactions are safely encrypted and handled securely by integrated third-party payment gateways (such as Stripe or Square) operating through the Spectora platform.

  • Cloud Infrastructure: Secure cloud storage and hosting providers used strictly for database management and business operations.

All of these third-party providers operate under their own independent privacy policies.

4.2 Real Estate Professionals

At your request, or when necessary to coordinate scheduling, property access, or report delivery, we may share limited information with buyer’s or seller’s real estate agents and property sellers (when necessary for access).

4.3 Legal & Safety Requirements

Information may be disclosed if required to comply with laws, subpoenas, or court orders; respond to Arizona BTR or Arizona ROC inquiries; address immediate safety hazards; or protect Nova’s legal rights.

4.4 Third-Party Vendor Referrals & Affiliate Services

Nova may offer optional access to third-party service providers through our software platform (e.g., moving services, security systems, utilities, or home maintenance). Participation is entirely optional.

If you choose to engage with a third-party provider, your information is governed by that provider’s privacy policy. Nova may receive compensation, referral fees, or commissions from certain third-party vendors. Such compensation does not influence inspection findings, conclusions, or pricing. Nova assumes no liability for the performance of third-party services.

5. Media (Photos, Video, Thermal Images) and Marketing Use

Photos, videos, and thermal images collected during inspections may be used for report documentation, training, quality assurance, and recordkeeping. Nova may also use de-identified photos, videos, or excerpts for educational or marketing purposes. When we do, we take reasonable steps to avoid identifying the client or property. We do not intentionally publish client names, property addresses, faces, or financial identifiers.

  • Opt-out: You may request that your inspection media not be used for future marketing by emailing amw@aaanova.com with the subject line: Photo Opt-Out Request.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information, including secure online portals, password-protected systems, and limited access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Storage and Retention

Nova uses Spectora, a third-party inspection software provider, to create and deliver inspection reports. Storage, retention, and availability of data within Spectora are governed by Spectora’s systems and policies, which are outside of Nova’s control.

Nova does not intentionally delete inspection records as part of normal business operations. However, because Spectora is an independent third-party provider, we cannot guarantee the length of time records will remain available or accessible without interruption. By using our services, you acknowledge that Nova is not responsible for outages, data loss, or unavailability caused by third-party platforms beyond our reasonable control.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies (such as Google Analytics or marketing pixels) to help the site function properly, improve performance, and understand how visitors use our website. You can control or disable cookies through your browser settings.

9. Geographic Scope

Our website and services are intended for individuals located in the United States, and we primarily serve clients in Arizona. We do not intentionally market to or target individuals outside the United States.

10. Your Rights & Choices

You may request correction of inaccurate personal information, opt out of marketing or photo use, request clarification regarding data handling, or request additional copies of inspection reports (fees may apply).

11. Minors

Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect information from minors.

12. Limitation of Liability

To the fullest extent permitted by law, Nova is not responsible for unauthorized access, data breaches, or third-party failures. Use of the website is at your own risk. Liability arising from this Privacy Policy shall not exceed $100. Separate limits apply under formal inspection agreements.

13. Changes to This Policy

Nova may update this Privacy Policy at any time. The “Last Updated” date will be revised accordingly. Continued use of the website constitutes acceptance of changes.

14. Contact Information