TERMS OF USE

Last Updated: November 14, 2025

These Website Terms of Use (“Terms”) govern your access to and use of the website located at www.aaanova.com (the “Site”) and any content, forms, scheduling tools, reports, or services made available through the Site (collectively, the “Online Services”).

The Site is owned and operated by Nova Inspections and Improvements, LLC (“Nova,” “we,” “us,” or “our”).

By accessing, browsing, or using the Site in any way, you agree to be bound by these Terms. If you do not agree, you must immediately stop using the Site.

1. ACCEPTANCE OF TERMS

By using the Site, you:

  • Confirm that you are at least 18 years old and able to enter into a binding agreement; and

  • Agree to these Terms, as well as any additional terms and policies referenced on the Site (including our inspection agreements and privacy disclosures).

If you schedule an inspection or other service through the Site, your service will also be governed by a separate written inspection/service agreement, which will control in the event of any conflict with these Terms.

2. NO WARRANTIES, NO GUARANTEES, NO PROFESSIONAL ADVICE

2.1 Informational Purposes Only
All content on the Site—including text, photos, examples, sample deficiencies, videos, checklists, and blog posts—is provided for general informational and marketing purposes only. It is not:

  • A home inspection report;

  • Legal advice;

  • Engineering or architectural advice;

  • A warranty, guarantee, or certification of any property or system.

2.2 Not a Substitute for an Inspection or Professional Advice
You must not rely on Site content as a substitute for:

  • A full inspection performed under a written agreement, or

  • Advice from licensed professionals (contractors, engineers, attorneys, pest control companies, environmental specialists, etc.).

Any decisions you make about purchasing, selling, or repairing a property are your responsibility.

2.3 No Guarantee of Results
We do not guarantee:

  • That you will obtain any particular outcome from using our Site or services;

  • That all defects in a property can or will be identified; or

  • That the Site is free of errors or omissions.

Only a signed inspection agreement governs the scope and limitations of any inspection or service we perform.

3. SERVICES, PRICING, AND AVAILABILITY SUBJECT TO CHANGE

All services, service descriptions, sample reports, pricing, promotions, availability, and scheduling options shown on the Site are subject to change at any time without notice.

  • Online prices and descriptions are not binding offers and may be updated or corrected.

  • We may add, modify, or discontinue services at any time.

  • Final fees and scope are confirmed in your inspection/service agreement and confirmation.

We are not liable for any reliance on outdated or incorrect information on the Site.

4. ONLINE SCHEDULING, FORMS, AND COMMUNICATION

4.1 Appointment Requests
If you use the Site to request or schedule an inspection, that action is considered a request, not a guaranteed booking. Your inspection date/time is confirmed only when:

  • We accept your request;

  • You receive written or electronic confirmation; and

  • You agree to our inspection/service agreement and any required payment terms.

4.2 Accuracy of Information
You agree to provide true, accurate, and complete information in all forms, including:

  • Your name and contact details;

  • Property address;

  • Type of service requested;

  • Any known issues or access limitations.

We are not responsible for delays, errors, or missed items caused by inaccurate or incomplete information.

4.3 Electronic Communications
By using the Site, you consent to receive communications from us electronically (email, text, portal messages, etc.). You agree that electronic communications satisfy any legal requirement that communications be in writing.

5. INTELLECTUAL PROPERTY RIGHTS

All content on this Site—including but not limited to logos, trade names, inspection photos, sample images, text, illustrations, graphics, icons, layouts, videos, digital assets, and software—is the exclusive property of Nova Inspections and Improvements (“Nova”) or our licensors and is protected by copyright, trademark, and other applicable laws.

You may:

  • View the Site for personal, non-commercial use;

  • Print a single copy of pages solely for personal reference.

You may not, without Nova Inspections and Improvements prior written consent:

  • Copy, screenshot, save, reproduce, modify, republish, distribute, transmit, sell, license, or create derivative works from any Site content;

  • Use any inspection photos, sample images, defect examples, or report excerpts for any purpose;

  • Share or post any Nova content on social media or third-party sites;

  • Use automated tools, bots, scraping, or data-mining technologies to access or collect Site content;

  • Use our name, logo, branding, or content in a way that suggests endorsement, affiliation, or partnership;

  • Use any Site materials in legal disputes, claims, complaints, or regulatory filings without express written approval.

Any unauthorized use of the Site or its content constitutes copyright infringement and may result in civil liability, statutory damages, injunctive relief, and recovery of attorney’s fees.

All rights not expressly granted are reserved by Nova Inspections and Improvements, LLC.

6. USER CONTENT, REVIEWS, AND NON-DEFAMATION

6.1 User Content
If the Site allows you to submit reviews, comments, photos, or other content (“User Content”), you agree that:

  • You are solely responsible for your User Content;

  • You own or have permission to post the content; and

  • Your User Content will not violate any law or any third party’s rights.

By submitting User Content, you grant Nova a non-exclusive, worldwide, royalty-free, perpetual license to use, display, reproduce, and distribute that content in connection with our business, marketing, and the Site, subject to applicable law.

6.2 Non-Defamation / Non-Disparagement (Online Conduct)
You agree not to use the Site or any associated platforms to:

  • Post or share knowingly false, misleading, or malicious statements about Nova, our owners, employees, contractors, or partners; or

  • Encourage others to post false reviews or defamatory statements using real or fake accounts.

Nothing in this Section prevents you from:

  • Sharing honest, good-faith opinions based on your actual experience; or

  • Filing legitimate complaints with the Arizona Board of Technical Registration, Arizona Registrar of Contractors, or other lawful authorities.

We reserve the right (but have no obligation) to remove or request removal of User Content that we reasonably believe is defamatory, abusive, harmful, or violates these Terms.

7. PROHIBITED USES

You agree not to use the Site to:

  • Violate any applicable law or regulation;

  • Interfere with, damage, or disrupt the Site or our servers;

  • Attempt to gain unauthorized access to any part of the Site, other user accounts, or our systems;

  • Upload or transmit malware, viruses, or harmful code;

  • Scrape, harvest, or collect data from the Site for spamming, solicitation, or resale;

  • Misrepresent your identity or impersonate another person or entity.

We may suspend or block access to the Site for any user we reasonably believe is violating these Terms.

8. THIRD-PARTY LINKS, TOOLS, AND PROVIDERS

The Site may contain links or integrations to third-party websites or services, such as:

  • Scheduling platforms;

  • Payment processors;

  • Pest control companies (e.g., Bug Stop);

  • Other vendors or informational resources.

We do not control, endorse, or guarantee any third-party site, service, or content. Your use of third-party websites and services is at your own risk and subject to those providers’ own terms and privacy policies.

Nova is not responsible for:

  • The acts or omissions of any third-party provider; or

  • Any loss or damage arising from your use of third-party sites or services.

9. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT AND ONLINE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WITHOUT LIMITING THE FOREGOING, NOVA SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • NON-INFRINGEMENT; AND

  • QUIET ENJOYMENT OR ACCURACY.

We do not warrant that:

  • The Site will be uninterrupted, secure, or error-free;

  • Defects will be corrected;

  • The Site or any server is free of viruses or other harmful components; or

  • Any content is complete, current, or reliable.

Your use of the Site is entirely at your own risk.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NOVA, ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES;

  • LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, LOSS OF GOODWILL, OR LOSS OF DATA;

  • ANY DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR CONTENT.

IN ALL CASES, NOVA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SITE, THESE TERMS, OR ANY ONLINE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100.00), OR (B) THE AMOUNT YOU ACTUALLY PAID TO NOVA THROUGH THE SITE (IF ANY) FOR THE SPECIFIC ONLINE TRANSACTION AT ISSUE.

Some jurisdictions do not allow certain limitations of liability; in such cases, these limitations apply to the maximum extent permitted by law.

Note: For inspection and other in-person services, separate written agreements apply, which may contain a different limitation of liability (often limited to the inspection fee). Those written agreements control.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Nova, its owners, members, employees, contractors, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

  • Your use of the Site or Online Services;

  • Your violation of these Terms or any applicable law;

  • Your User Content; or

  • Your infringement or violation of any third party’s rights.

12. GOVERNING LAW, VENUE, AND TIME LIMIT TO BRING CLAIMS

12.1 Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

12.2 Venue
Any lawsuit or legal proceeding arising out of or relating to these Terms or the Site shall be brought only in the state or federal courts located in the county where Nova maintains its principal place of business in Arizona. You consent to the personal jurisdiction of those courts.

12.3 Time Limit to Bring Claims
Any claim or cause of action arising out of or related to your use of the Site or these Terms must be filed within one (1) year after the claim first arose, or it is permanently barred.

13. CHANGES TO THESE TERMS

We may update or modify these Terms at any time, in our sole discretion. When we do, we will revise the “Last Updated” date at the top of this page.

  • Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

  • If you do not agree with any updated Terms, you must stop using the Site.

14. SEVERABILITY & WAIVER

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Nova concerning your use of the Site and Online Services, and supersede any prior or contemporaneous communications relating to the Site.

For inspection and specialty services, the applicable inspection/service agreement you sign (or electronically accept) is a separate binding contract and will control over any conflicting Site language.

16. CONTACT INFORMATION

If you have questions about these Terms or the Site, you may contact us at:

Nova Inspections and Improvements, LLC
Website: www.aaanova.com
Email: amw@aaanova.com
Phone: 520-222-6435